Operations Manager (Animal Services)
Saint Cloud, FL Saint Cloud, FL Full-time Full-time $68,266 a year $68,266 a year 16 hours ago 16 hours ago 16 hours ago General Description of Duties NOTE TO INTERNAL APPLICANTS:
INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.
Under limited direction, the purpose of the position is the management of the assigned segments of the shelter's operation (such as kennel and veterinary services) and the staff who are responsible for providing a healthy, clean, safe, and user-friendly shelter for the animals and public.
Responsibilities shall include ensuring animals are provided with adequate food, water, shelter, monitoring, and medical care.
Employee functions at a middle-management level to oversee daily operations and ensure compliance with departmental policies and procedures as well as Federal, State, and local regulations.
The person in this position will participate in educational programs provided to the community on various animal related issues.
The schedule for this position may vary, based on the needs of the Department.
Essential Job Functions The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.
It is not necessarily descriptive of any one position in the class.
The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Plans, organizes and implements goals and objectives of areas of responsibility; coordinates and integrates all activities toward achievement of established goals and objectives.
Supervises staff to ensure the general health and welfare of impounded animals; oversees feeding and ensures adequate water is available; ensures proper quality and quantity of food; ensures adherence to veterinary, sanitation, monitoring and illness reporting procedures and protocols within the department.
Inspects and evaluates sanitation of all animal holding facilities, shelters, and grounds; directs the cleaning and disinfecting of animal cages and equipment.
Manages safety and security of holding facilities; ensures all quarantined animals are maintained in designated areas; ensures limited access to appropriate staff of animals impounded for aggression or biting and ensure adherence to rabies and quarantine protocols.
Assists the general public with lost/found pet and adoption processes; oversees the processing of adoption, rescue, and medical forms; advises citizens on the responsibility of animal ownership.
Works to ensure adherence to protocols related to the ordering, receiving, storing, administering, and record keeping associated with the use of controlled drugs.
Implements and controls budgets of assigned functions; ensures all functions and programs under charge are performed within established budgetary parameters, to include performing cost control activities, monitoring revenues and expenditures, and ensuring sound fiscal control of ordering/inventory or supplies.
Manages kennel and veterinary records, documents and file systems, e.
g.
, inventory of supplies, animal records, adoption records, euthanasia records and rescue transfers.
Reports any issues or concerns to the Animal Services Director and/or Assistant Director; works collaboratively in the resolution of issues and concerns.
Assists with staff training on such topics as disease recognition, animal handling, proper use of equipment, proper sanitation, etc.
and makes recommendations to the Director regarding outside training needs.
Actively contributes towards the development of organizational and departmental goals and objectives along with suggestions on how to achieve them.
Participates in the development and implementation of new programs and projects designed to increase adoptions, rescues, transports and reducing animal euthanasia.
Helps ensure organizational and community readiness in the event of a disaster.
Embraces a one team approach to accomplish daily tasks, goals and projects by interacting, cooperating, assisting, training and learning from volunteers.
Required to report to work as directed during a County emergency or disaster.
Performs other duties as necessary which are related to or logically associated with this position.
Minimum
Qualifications Education:
Associates Degree in science, biology, Veterinary Medicine, Criminology, Zoology or a closely related field is preferred.
Experience:
Five (5) years' experience in a veterinary clinic/hospital, animal shelter (strongly preferred) or related experience, Additional three (3) years' experience in a supervisory position; An equivalent combination of education, certification, training and/or experience may be used to substitute degree or years.
Miscellaneous:
Must possess and maintain a valid Florida Driver's License.
Must be inoculated against rabies upon hire.
Must possess or be able to successfully complete euthanasia certification course within six (6) months.
Ability to communicate in English and Spanish a plus.
Knowledge, Skills and Abilities Ability to effectively supervise a staff comprised of entry level employees engaged in carrying out assigned areas of responsibility such as kennel and veterinary operations.
Thorough knowledge of safe and humane handling techniques and equipment used in the handling of animals.
Thorough knowledge of proper care, feeding and handling of various types of domestic and exotic animals, livestock and wildlife.
Knowledge of a wide variety of species of domestic and exotic animals, livestock and wildlife, and their habits and typically presented diseases and the symptoms.
Extensive knowledge of rabies, rabies control, quarantine, reporting, testing and role of department.
Skill in assisting with veterinary treatments/procedures; oversees timely vaccination and processing of animals within the facility; assists with vaccinations and euthanasia after completing certification course.
Thorough knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with sensitive and emotionally charged circumstances.
Ability to exercise sound judgment and render quick, responsible decision making, under stressful and emotional circumstances.
Ability to operate basic office equipment, e.
g.
, computer terminals, printers, copy machines, telephone systems, facsimile machines; ability to access, operate and maintain various software applications (Chameleon, Microsoft, Kronos, etc.
).
Ability to read, update and maintain various records and files; ability to access, operate and maintain various software applications.
Skill in clearly communicating information both verbally and in writing.
Must be able to write a comprehensive yet concise report.
Must possess leadership skills necessary to promote and encourage teamwork, self-motivation and empowerment.
Must have a vision for the future and be an active participant in setting short and long terms goals and objectives for the department.
Ability to establish and maintain effective working relationships and communications with County personnel, government agencies, law enforcement, volunteers, rescue groups, civic groups, and the general public.
PHYSICAL DEMAND REQUIREMENTS:
Physical Demand:
Medium 50 pounds maximum lifting.
Frequent (up to 2/3 of the work time) standing, lifting, carrying up to 25 lbs.
Expressing or exchanging ideas by spoken word or perceiving sound by ear.
Good eyesight for production or safety of self and others.
Physical demand requirements are more than medium work.
Requires physical ability in lifting animals Requires physical ability in kneeling, bending, stooping, and reaching.
Osceola County offers a comprehensive benefits package to fit the needs of our employees and their families.
Following is a snapshot of our core benefits.
Medical and Dental Insurance at no cost to the employee.
In addition, the County contributes 83% to the dependent(s) premium coverage.
Department Heads are eligible for Medical and Dental insurance coverage on the first date of employment.
Group Health/Dental/Vision/Life Insurance Coverage Deductions Per Paycheck (26 Paychecks) Employee Employee
1 Family Health-HRA Base $0.
00 $102.
38 $159.
25 Health-HRA Buy-Up $31.
57 $138.
89 $216.
06 Dental Base $0.
00 $11.
99 $22.
08 Dental Buy-Up $3.
16 $18.
14 $30.
75 Vision $3.
42 $6.
84 $9.
15 Short-Term Disability $0.
00 N/A N/A Long-Term Disability $0.
00 N/A N/A County's Contribution to the Medical Plan:
Coverage Tier Annual Contribution HRA Base Employee $9,807.
72 HRA Base Emp+1 $15,091.
96 HRA Base Family $22,921.
08 Coverage Tier Annual Contribution HRA Buy-Up Employee $9,436.
70 HRA Buy-Up Emp+1 $14,952.
34 HRA Buy-Up Family $22,703.
72 Medical Health Reimbursement Account (HRA):
The County contributes $500 per employee or $1,000 for employee plus dependents, for medical and prescription-related expenses.
State-of-the-Art Employee Wellness Center:
The County provides a private health center for County Employees and eligible dependents.
The Employee Wellness Center offers an array of primary care services, including sick visits, enhanced by x-ray services, pulmonary tests, lab work, and a dispensary offering over 200 generic medications onsite.
Services at the Wellness Center are offered at no cost to the employees and their eligible dependents.
Employees who are enrolled on the County's Medical plan have access to the Employee Wellness Center on day one of employment.
The Wellness Center is available to patients 8 years of age and older.
Basic Life Insurance Policy:
At no cost to the employee, equal to one time the employee's annual salary, rounded to the next thousand dollars.
Employees can opt to buy additional Life Insurance.
Short-Term and Long-Term Disability:
At no cost to the employee.
The County offers Short-Term and Long-Term Disability at 60% of the employee's weekly base salary.
The employee has the option to purchase an additional 10% coverage.
Membership in the Florida Retirement System:
This benefit cannot be easily matched by a traditional 401k plan.
Current County contributions are:
Regular Class - 11.
91% Special Risk - 27.
83% Senior Management - 31.
57% The Florida Retirement System (FRS) offers two retirement plans -- the Investment Plan and the Pension Plan.
Both plans are subject to a mandatory 3% employee contribution.
457b Deferred Compensation Program is also available to help employees boost their retirement saving goals, with pre-tax and post-tax contributions, as well as IRA plan options.
Employee Assistance Program (EAP):
EAP provides confidential counseling and referral services to employees and their family members at no cost.
Employee Wellness Program promotes various activities to encourage total well-being including physical, emotional, and financial health.
Rewards can be earned.
Gym Membership Reimbursement up to $20.
00 per month.
Vacation and Sick Leave accruals as follows:
Vacation Accruals Per Month 1 month to 5 years 8 hours 5 years and 1 month to 10 years 10 hours 10 years and 1 month to 15 years 12 hours 15 years and 1 month to 20 years 13.
34 hours 20 years and over 16.
66 hours Sick Leave Accruals Per Month Full-time Employees 8 hours Part-time Employees 4 hours 11 Paid Holidays and 1 Floating Holiday (to be chosen by the Employee) New Year's Day Martin Luther King Jr.
Day Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Thanksgiving-Day After Christmas Eve Christmas Day Paid Bereavement Leave:
Up to three (3) working days off with pay if funeral or memorial services are less than 200 miles from Kissimmee and up to five (5) working days off with pay if funeral or memorial services are more than 200 miles from Kissimmee.
40 hours of Administrative Leave per fiscal year for Exempt employees.
Tuition Reimbursement:
Up to $1,600 per Calendar Year, for degree-seeking employees.
The degree must be related to the employee's position.
Employee Recognition Program:
Monetary rewards are available.
Sick Leave Bank:
Available to employees experiencing a catastrophic medical-related event, with up to 240 hours, per fiscal year.
Enrollment required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.
Under limited direction, the purpose of the position is the management of the assigned segments of the shelter's operation (such as kennel and veterinary services) and the staff who are responsible for providing a healthy, clean, safe, and user-friendly shelter for the animals and public.
Responsibilities shall include ensuring animals are provided with adequate food, water, shelter, monitoring, and medical care.
Employee functions at a middle-management level to oversee daily operations and ensure compliance with departmental policies and procedures as well as Federal, State, and local regulations.
The person in this position will participate in educational programs provided to the community on various animal related issues.
The schedule for this position may vary, based on the needs of the Department.
Essential Job Functions The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.
It is not necessarily descriptive of any one position in the class.
The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Plans, organizes and implements goals and objectives of areas of responsibility; coordinates and integrates all activities toward achievement of established goals and objectives.
Supervises staff to ensure the general health and welfare of impounded animals; oversees feeding and ensures adequate water is available; ensures proper quality and quantity of food; ensures adherence to veterinary, sanitation, monitoring and illness reporting procedures and protocols within the department.
Inspects and evaluates sanitation of all animal holding facilities, shelters, and grounds; directs the cleaning and disinfecting of animal cages and equipment.
Manages safety and security of holding facilities; ensures all quarantined animals are maintained in designated areas; ensures limited access to appropriate staff of animals impounded for aggression or biting and ensure adherence to rabies and quarantine protocols.
Assists the general public with lost/found pet and adoption processes; oversees the processing of adoption, rescue, and medical forms; advises citizens on the responsibility of animal ownership.
Works to ensure adherence to protocols related to the ordering, receiving, storing, administering, and record keeping associated with the use of controlled drugs.
Implements and controls budgets of assigned functions; ensures all functions and programs under charge are performed within established budgetary parameters, to include performing cost control activities, monitoring revenues and expenditures, and ensuring sound fiscal control of ordering/inventory or supplies.
Manages kennel and veterinary records, documents and file systems, e.
g.
, inventory of supplies, animal records, adoption records, euthanasia records and rescue transfers.
Reports any issues or concerns to the Animal Services Director and/or Assistant Director; works collaboratively in the resolution of issues and concerns.
Assists with staff training on such topics as disease recognition, animal handling, proper use of equipment, proper sanitation, etc.
and makes recommendations to the Director regarding outside training needs.
Actively contributes towards the development of organizational and departmental goals and objectives along with suggestions on how to achieve them.
Participates in the development and implementation of new programs and projects designed to increase adoptions, rescues, transports and reducing animal euthanasia.
Helps ensure organizational and community readiness in the event of a disaster.
Embraces a one team approach to accomplish daily tasks, goals and projects by interacting, cooperating, assisting, training and learning from volunteers.
Required to report to work as directed during a County emergency or disaster.
Performs other duties as necessary which are related to or logically associated with this position.
Minimum
Qualifications Education:
Associates Degree in science, biology, Veterinary Medicine, Criminology, Zoology or a closely related field is preferred.
Experience:
Five (5) years' experience in a veterinary clinic/hospital, animal shelter (strongly preferred) or related experience, Additional three (3) years' experience in a supervisory position; An equivalent combination of education, certification, training and/or experience may be used to substitute degree or years.
Miscellaneous:
Must possess and maintain a valid Florida Driver's License.
Must be inoculated against rabies upon hire.
Must possess or be able to successfully complete euthanasia certification course within six (6) months.
Ability to communicate in English and Spanish a plus.
Knowledge, Skills and Abilities Ability to effectively supervise a staff comprised of entry level employees engaged in carrying out assigned areas of responsibility such as kennel and veterinary operations.
Thorough knowledge of safe and humane handling techniques and equipment used in the handling of animals.
Thorough knowledge of proper care, feeding and handling of various types of domestic and exotic animals, livestock and wildlife.
Knowledge of a wide variety of species of domestic and exotic animals, livestock and wildlife, and their habits and typically presented diseases and the symptoms.
Extensive knowledge of rabies, rabies control, quarantine, reporting, testing and role of department.
Skill in assisting with veterinary treatments/procedures; oversees timely vaccination and processing of animals within the facility; assists with vaccinations and euthanasia after completing certification course.
Thorough knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with sensitive and emotionally charged circumstances.
Ability to exercise sound judgment and render quick, responsible decision making, under stressful and emotional circumstances.
Ability to operate basic office equipment, e.
g.
, computer terminals, printers, copy machines, telephone systems, facsimile machines; ability to access, operate and maintain various software applications (Chameleon, Microsoft, Kronos, etc.
).
Ability to read, update and maintain various records and files; ability to access, operate and maintain various software applications.
Skill in clearly communicating information both verbally and in writing.
Must be able to write a comprehensive yet concise report.
Must possess leadership skills necessary to promote and encourage teamwork, self-motivation and empowerment.
Must have a vision for the future and be an active participant in setting short and long terms goals and objectives for the department.
Ability to establish and maintain effective working relationships and communications with County personnel, government agencies, law enforcement, volunteers, rescue groups, civic groups, and the general public.
PHYSICAL DEMAND REQUIREMENTS:
Physical Demand:
Medium 50 pounds maximum lifting.
Frequent (up to 2/3 of the work time) standing, lifting, carrying up to 25 lbs.
Expressing or exchanging ideas by spoken word or perceiving sound by ear.
Good eyesight for production or safety of self and others.
Physical demand requirements are more than medium work.
Requires physical ability in lifting animals Requires physical ability in kneeling, bending, stooping, and reaching.
Osceola County offers a comprehensive benefits package to fit the needs of our employees and their families.
Following is a snapshot of our core benefits.
Medical and Dental Insurance at no cost to the employee.
In addition, the County contributes 83% to the dependent(s) premium coverage.
Department Heads are eligible for Medical and Dental insurance coverage on the first date of employment.
Group Health/Dental/Vision/Life Insurance Coverage Deductions Per Paycheck (26 Paychecks) Employee Employee
1 Family Health-HRA Base $0.
00 $102.
38 $159.
25 Health-HRA Buy-Up $31.
57 $138.
89 $216.
06 Dental Base $0.
00 $11.
99 $22.
08 Dental Buy-Up $3.
16 $18.
14 $30.
75 Vision $3.
42 $6.
84 $9.
15 Short-Term Disability $0.
00 N/A N/A Long-Term Disability $0.
00 N/A N/A County's Contribution to the Medical Plan:
Coverage Tier Annual Contribution HRA Base Employee $9,807.
72 HRA Base Emp+1 $15,091.
96 HRA Base Family $22,921.
08 Coverage Tier Annual Contribution HRA Buy-Up Employee $9,436.
70 HRA Buy-Up Emp+1 $14,952.
34 HRA Buy-Up Family $22,703.
72 Medical Health Reimbursement Account (HRA):
The County contributes $500 per employee or $1,000 for employee plus dependents, for medical and prescription-related expenses.
State-of-the-Art Employee Wellness Center:
The County provides a private health center for County Employees and eligible dependents.
The Employee Wellness Center offers an array of primary care services, including sick visits, enhanced by x-ray services, pulmonary tests, lab work, and a dispensary offering over 200 generic medications onsite.
Services at the Wellness Center are offered at no cost to the employees and their eligible dependents.
Employees who are enrolled on the County's Medical plan have access to the Employee Wellness Center on day one of employment.
The Wellness Center is available to patients 8 years of age and older.
Basic Life Insurance Policy:
At no cost to the employee, equal to one time the employee's annual salary, rounded to the next thousand dollars.
Employees can opt to buy additional Life Insurance.
Short-Term and Long-Term Disability:
At no cost to the employee.
The County offers Short-Term and Long-Term Disability at 60% of the employee's weekly base salary.
The employee has the option to purchase an additional 10% coverage.
Membership in the Florida Retirement System:
This benefit cannot be easily matched by a traditional 401k plan.
Current County contributions are:
Regular Class - 11.
91% Special Risk - 27.
83% Senior Management - 31.
57% The Florida Retirement System (FRS) offers two retirement plans -- the Investment Plan and the Pension Plan.
Both plans are subject to a mandatory 3% employee contribution.
457b Deferred Compensation Program is also available to help employees boost their retirement saving goals, with pre-tax and post-tax contributions, as well as IRA plan options.
Employee Assistance Program (EAP):
EAP provides confidential counseling and referral services to employees and their family members at no cost.
Employee Wellness Program promotes various activities to encourage total well-being including physical, emotional, and financial health.
Rewards can be earned.
Gym Membership Reimbursement up to $20.
00 per month.
Vacation and Sick Leave accruals as follows:
Vacation Accruals Per Month 1 month to 5 years 8 hours 5 years and 1 month to 10 years 10 hours 10 years and 1 month to 15 years 12 hours 15 years and 1 month to 20 years 13.
34 hours 20 years and over 16.
66 hours Sick Leave Accruals Per Month Full-time Employees 8 hours Part-time Employees 4 hours 11 Paid Holidays and 1 Floating Holiday (to be chosen by the Employee) New Year's Day Martin Luther King Jr.
Day Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Thanksgiving-Day After Christmas Eve Christmas Day Paid Bereavement Leave:
Up to three (3) working days off with pay if funeral or memorial services are less than 200 miles from Kissimmee and up to five (5) working days off with pay if funeral or memorial services are more than 200 miles from Kissimmee.
40 hours of Administrative Leave per fiscal year for Exempt employees.
Tuition Reimbursement:
Up to $1,600 per Calendar Year, for degree-seeking employees.
The degree must be related to the employee's position.
Employee Recognition Program:
Monetary rewards are available.
Sick Leave Bank:
Available to employees experiencing a catastrophic medical-related event, with up to 240 hours, per fiscal year.
Enrollment required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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